Quality and continuous improvement policy

1. Introduction

At SMT Worldwide and MSTECH Europe, which are part of the INCORPORA TECHNO GROUP, we are committed to excellence in the manufacturing of our products and in the corresponding after-sales service, maintaining high standards of quality and customer satisfaction.

We recognize the importance of continuous improvement and agile adaptation in a constantly evolving technological environment. Therefore, we have established this Quality Management and Continuous Improvement Policy, based on the principles of the ISO 9001 standard and compatible with Agile methodologies. In addition, we integrate a Quality Assurance System into our processes to ensure consistency and effectiveness in the delivery of our services.

2. Scope

Design and manufacture of machinery for the electronics, microelectronics, and semiconductor industries.

Sales, installation, and Customer Service (CS) of machinery for the electronics, microelectronics, and semiconductor industries.

3. Principles

Our quality management policy is based on the following principles:

  1. Customer Satisfaction: We are committed to understanding our customers' needs and expectations and exceeding them by delivering high-quality products and services.
  2. Continuous Improvement: We continuously seek opportunities to improve our processes, products, and services by fostering a culture of innovation and continuous learning.
  3. Process-Based Approach: We adopt a systematic approach to managing our processes, identifying, understanding, and managing the interrelationships between them.
  4. Employee Involvement: We actively engage our team in quality improvement and promote a collaborative and participative work environment.
  5. Evidence-Based Decision Making: We base our decisions on objective data and analysis to ensure the effectiveness and efficiency of our processes and services.
  6. Commitment to Compliance: We are committed to meeting all applicable requirements, including legal and regulatory requirements.

4. Quality Assurance System

The INCORPORA TECHNO GROUP is committed to implementing and maintaining a Quality Assurance System within its processes to ensure consistency and quality at every stage of service delivery. This includes:

  1. Establishing Quality Standards: We define clear and measurable quality standards and criteria for each phase of our processes.
  2. Monitoring and Measurement: We regularly monitor the performance of our processes and services using relevant metrics and Key Performance Indicators (KPIs).
  3. Review and Improvement: We conduct periodic reviews of our processes and results to identify opportunities for improvement and implement corrective and preventive actions.

5. Agile Methodologies

We recognize the importance of agility in the development and delivery of our products. We integrate the principles and practices of Agile methodologies into our processes in order to respond rapidly to market changes and meet the evolving needs of our customers.

6. Responsibilities

It is the responsibility of all employees and stakeholders of the INCORPORA TECHNO GROUP to comply with this policy and contribute to the continuous improvement of our processes and services. Management will provide the leadership and resources necessary for the effective implementation of this policy.

Management makes this policy accessible and available to its customers, employees, suppliers, and all interested parties.

This Policy is kept up to date through periodic reviews, in line with management system reviews, to ensure that changes in environmental conditions and received information are properly considered. In this regard, Management provides and will continue to provide all the human, technical, and financial resources necessary to achieve the objectives and targets established on a planned and periodic basis.